System Training & Support
Training
SPIRIT offers a comprehensive and varied learning structure for its clients. In addition to on-site classroom training for your agency and selected service providers, we also provide:
- Online screencast tutorials
- Webinars
- Tailored training delivered via web conferencing
- User manuals
When needed, SPIRIT can place a local representative in your agency to provide immediate, hands-on assistance with deployment and training. SPIRIT will also, upon request, train a member of your staff to be the local ‘Super-User’ to work directly with SPIRIT on maintaining training requests and to train on the latest updates to the system.
Technical Support
SPIRIT is committed to provide the level of support you need to maximize benefits to your agency and community. This includes:
- Comprehensive client support, which includes a review of current practices, inserting touch points into existing systems, issue tracking, case ticketing and documentation for the SPIRIT application.
- Ongoing technical support via email, telephone or web-conferencing.
A project manager assigned to your agency is only one call away if you have questions or require assistance, whether on-line or on-site.
