System Training & Support

System Training & Support

 

Training

SPIRIT offers a comprehensive and varied learning structure for its clients. In addition to on-site classroom training for your agency and selected service providers, we also provide:

  • User manuals
  • Online screencast tutorials
  • Webinars
  • Tailored training delivered via web conferencing

When needed, SPIRIT can also place a local representative in your agency to provide immediate, hands-on assistance with deployment and training. SPIRIT will also, upon request, train a member of your staff to be the local ‘Super-User’ to work directly with SPIRIT on maintaining training requests and to train on the latest updates to the system.

Technical Support

SPIRIT is committed to provide the level of support you need to maximize benefits to your agency and community. This includes:

  • Comprehensive client support, which includes a review of current practices, inserting touch points into existing systems, issue tracking, case ticketing and documentation for the SPIRIT application.
  • Ongoing technical support via email, telephone or web-conferencing.

A project manager assigned to your agency is only one call away if you have questions or require assistance, whether on-line or on-site.

A Solution For

Judicial Agencies

Judicial
Agencies

Courtrooms, Intake Officers, Parole Officers and more can make intelligence-based referrals from the bench or prior to appearance.

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family services

Family
Services

Anyone in the role of servicing youth & families can use SPIRIT to connect the hurting with help and access real-time data on all clients.

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law enforcement

Law
Enforcement

Police officers, truancy officers, gang officials, detectives and community watch patrols can connect youth based on risk factors & interests.

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school districts

School
Districts

Real time tracking of every youth in the system with record access at various state & local agencies help with threat assessment & guidance.

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service provider

Service
Providers

Receive more referrals, more clients, more funding and provides real-time tracking of youth enrolled in your services through the SPIRIT program.

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